Frequently Asked Questions (FAQ)
How does an audit work?
- You place an order for the audit that you'd like
- You'll receive instructions by email on how to invite us to your account(s) (only applicable to the Facebook ads and Email Marketing audits)
- We'll do the audit
- You'll get your tailored audit full of insights delivered to your email within 4-7 business days
For the audits, do you need access to my advertising account?
Yes, the Facebook ads and Email marketing audits require that you give access to your account. Please know that we will only get the data necessary from your account to conduct the audit. We will not touch any settings in your account whatsoever.
For the audits, what access do I need to provide for my advertising account?
Once you've placed an order for an audit, you'll get a confirmation email with all the instructions about what access to grant us.
Do you guarantee results?
We can guarantee that you will get the best practices based on our experience with ecommerce growth. Unfortunately, we can't guarantee you results because this depends on multiple factors involved (such as offer, website, audience, etc.)
Do you offer done for you services (DFY)?
We do offer done for you services, both for Facebook ads, email marketing and conversion rate optimization. Please contact usfor a quote.
What if I am not happy with your service?
If you're not satisfied with our services, you are free to request a full refund of your purchase within 21-days. Please see our full refund policy here.
I have some more questions, who can I speak with?
You're always welcome to contact us via this contact page. We normally respond within 48 hours on weekdays.